FAQ
ORDERS
What is your shipping policy?
SNDFRD PHOTO accepts orders within Canada and United States, including Vancouver Island, Newfoundland & Labrador, Alaska, and Hawaii. For international orders outside these regions, please send an email to info@sndfrdphoto.com.
All orders are processed in $CAD. Shipping fees and taxes are calculated by your shipping location.
Domestic 🇨🇦
Estimated delivery dates vary depending on the location. Most orders arrive within 5-7 business days from the date ordered.
International 🌏
Estimated delivery dates vary depending on the location. Most orders arrive within 7-10 business days from the date ordered.
What do I do if my digital download link expires?
Digital download links last 24 hours from the date of purchase. If a link expires before downloading, a new link will be sent to your email giving access to the file once again.
RETURNS
What if I’m not satisfied with my orders?
If you have any concerns with your order after is has been delivered, or if any part of your purchased product is damaged or defective. Please send an email to returns@sndfrdphoto.com. Please also attach a photo with a clear view of the item.
If any items are deems eligible for return, please note that you will be responsible for all shipping fees.
PHOTO SESSIONS
What are your rates?
SNDFRD PHOTO offers a selection of session packages based from the most requested session types. It is also possible to submit a custom request if your needs don't fit the provided criteria. Follow the link to view package rates.
View Rates
Who pays for travel fees and parking?
Locations within 30 minutes (30km) of New Westminster, BC are included. But further distances or additional locations might have extra charges. Any required permits are your responsibility.
Do you offer prints?
No. All photo session deliverables are send digitally via Google Drive™. You are free to create prints as long as they do not violate the session agreement.
An emergency has come up! Can I change my reserved date??
Yes! Things happen, it's okay. Reserved dates may be changed, but no less than 48 hours before your session date. Dates may only be changed to another free date on my calendar. Your 50% date reservation remains non-refundable.
Can I bring other photographers?
No. Other professional photographers are not allowed during sessions, as it may cause interference with your session.
Yes. Guests are permitted to use smartphones and cameras, as long as they understand they do not interfere with the main photographer objective of capturing your session.